Refund policy

Subscriptions: 14 days, any reason

If you are not happy with Pro or Studio, ask within 14 days of a payment, the first one or a renewal, and we refund that payment in full. You do not have to give a reason.

• Write to admin@wallzy.art from the email address on your account, or send it from the editor with Send feedback. Say which payment you mean, or just "refund my last payment".
• We refund to the card you paid with, through Stripe, usually within 5 business days of your request. Your bank may take a few more days to show it.
• When we refund, your plan ends and your account returns to Free. Your library stays; cards over the Free limit are kept but you cannot add new ones until there is room.

After 14 days

You can cancel at any time from your account page, and you will not be charged again. Your plan runs until the end of the period you have paid for. We do not refund the rest of a period after 14 days, except where the law requires it or as described in our terms (for example, if we end a paid feature or close your account without cause).

Designs bought in the marketplace

A design bought in the marketplace can be refunded in full within 14 days, for any reason: write to admin@wallzy.art. The refund comes from both the seller's share and our fee, and the design is removed from your templates.

Your rights under the law

This policy adds to your rights; it does not take any away. Under the Australian Consumer Law and similar laws elsewhere, you are entitled to a remedy if a service has a major failure, whatever this page says.

Wallzy, Australia. Contact: admin@wallzy.art.